Community Involvement Solutions Ltd packages each order with care. All orders are shipped from Brisbane, Australia on business days via tracked Australia Post. We take no responsibility in the event that a parcel is not received if it has been scanned as ‘Delivered’ and in this event, it will be your responsibility to follow up with the delivery service using the tracking details we have provided.

It is your responsibility to enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Community Involvement Solutions Ltd is not liable. We are not able to make changes once an order has been received. This includes personal details, products purchased, combining orders, refunding shipping costs, changing shipping type selected, and adding discount codes.

Lost or delayed item delivery, we hope that it is something simple. If your item hasn’t been delivered as expected, and you’re concerned that it’s missing or lost, Australia Post has a list of things to check and information to assist.  Still not able to track down your package, complete a missing package form using your tracking number. Lost your tracking number, send us anemail and we will gladly help you find it.

All freight costs for returns and exchanges (excluding faulty products) will be at the customer’s expense.

The above terms are considered to be understood, acknowledged, and accepted when you purchase items from Community Involvement Solutions Ltd.