Refunds and Returns

Refund Policy

At Community Involvement Solutions (CIS), we are grateful for your support in assisting us in making a positive difference in our community. Your contributions play a vital role in propelling our programs and projects. We acknowledge that situations can change, and as such, we have devised the refund policy outlined below:


Refund Request: If you have mistakenly made a donation or would like to request a refund for any other reason, kindly reach out to us within 30 days of the transaction at [email protected]. Please provide your full name, contact information, transaction date, donation amount, and a clear explanation for the refund request.

Processing Time: Our team will review and process the refund within 7 business days of receiving your request if approved. Refunds will be issued using the original payment method.

No Obligation: Just so you know, CIS is not obligated to grant a refund and will assess each request individually. In instances where a refund is approved, CIS reserves the right to subtract any relevant processing fees.

Tax Deductibility: Should a refund be granted, you are responsible for consulting your tax advisor about any potential adjustments to your tax-deductible donations for the financial year.

Contact Information: If you have any questions or concerns about our refund policy, please feel free to contact us at [email protected] or via our website’s contact form (

By donating to Community Involvement Solutions, you consent to this refund policy. We appreciate your understanding and ongoing support of our mission.



Please take a look at our Returns and Exchanges Terms and Conditions for products carefully to make sure you are fully aware of your rights when purchasing items from our website. Placing an order means that you agree to these Terms and Conditions, which form the agreement between Community Involvement Solutions Ltd and you, the customer.

Sale Products

All items bought during a sale are final, and no returns or exchanges will be accepted.

Damaged Products

If your order arrives damaged, please get in touch with us within 5 business days of receiving your order, and we will arrange to resend the damaged item(s) to you.

Faulty Products

We carefully source all materials and inspect each product before packaging. If you believe a product is faulty, please get in touch with us within 5 business days of receiving the goods.